Our physical stores at Burwood East, Peninsula and Epping are currently closed until further notice. We encourage customers to visit our online store wherever possible, with options for delivery or click-and-collect (Burwood only).   If you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe.



OUR RESPONSE TO CORONAVIRUS (COVID-19)
 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend an RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times. You must wear a face covering, unless an exemption applies.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.

OUR SERVICES

 

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Cruelty reports can be made via the normal channels, either online via rspcavic.org/report or if an animal’s life is at immediate risk, by calling (03) 9224 2222 so an Inspector can be notified right away.

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

RSPCA Victoria veterinary clinics continue to operate as an essential service. Due to social distancing requirements, instead of face-to-face appointments, nurses will collect patients upon arrival and veterinarians will consult with owners over the telephone.

RSPCA Victoria is asking people to delay non-essential appointments at clinics to prioritise animals that require emergency or welfare care.

People should try and attend their closest veterinary clinic during this time, but can travel further than 5km to their nearest veterinary clinic. If RSPCA Victoria regular clients need to attend a clinic closer to home during this period, they can make contact to have their pet’s history transferred across.

RSPCA Victoria veterinary services are operating with limited contact arrangements including contactless payments..

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

 

Animal emergencies  

 

If a pet needs emergency care outside of opening hours a list of animal emergency centres can be found on the website. You can take your pet to a vet in an emergency during curfew hours. 

 

Adoptions 

Metropolitan sites (Burwood, Epping and Peninsula)

In light of the recently announced stage 4 restrictions for metropolitan Melbourne, our metro sites will be operating a contactless adoption service. We will continue to operate on an adoption-by-application model, however we will also be implementing additional precautions to protect the health and safety of our staff, volunteers, and members of the community.

In order to restrict movement as much as possible, we will only be accepting adoption applications from customers who live within 30km of our metro sites.  Where possible we will do everything we can to facilitate adoptions where someone lives outside this radius, including transferring animals to our other sites that meet these distance requirements.

We will also be utilising virtual meetings to discuss the animal and their requirements with potential adopters and we will process all relevant paperwork prior to the animal being picked up. Modified processes are in place for adopters to pick up their animal, with arrangements varying by location. All relevant details will be discussed with adopters prior to their attendance on site.

Regional sites (Wangaratta, Portland, Warrnambool)

Our regional sites will continue to operate on an adoption-by-application model. Please note we are currently unable to facilitate adoptions at these sites for customers who reside in metropolitan locations.

We will continue to monitor the situation closely, act on the advice of health authorities and keep our website updated with the latest information about our services.

RSPCA Burwood
East 3 Burwood Hwy
Burwood East VIC 3151
P: (03) 9224 2222

RSPCA Epping Animal Welfare Facility
20 Companion Place
Epping, VIC 3076
P: (03) 8401 6600

RSPCA Peninsula
1030 Robinsons Rd
Pearcedale VIC 3912
P: (03) 5978 9000

RSPCA Portland
185 Darts Road
Portland VIC 3305
P: (03) 5523 4690

RSPCA Wangaratta
1 Connell Street
Wangaratta VIC 3677
P: (03) 5722 8744

RSPCA Warrnambool
23 Braithwaite Street
Warrnambool VIC 3280
P: (03) 5561 2591


Petbarns

While we have resumed adoptions at participating Petbarn stores, all applications remain as adoption-via-application only. Please apply through our website to express interest in an animal via their online profile.

Please note walk-in adoptions are not currently being facilitated due to COVID restrictions. 


Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria.

We are continuing to receive large numbers of applications for each animal on the foster portal, so we ask that you remain patient and keep applying as more animals become available.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps.

If you are unwell or experiencing any COVID-related symptoms (or anyone in your household is experiencing symptoms) please refrain from applying for foster animals until you have fully recovered. Please do not attend our sites for any reason if you are unwell – call the team and we can work with you to find alternate solutions.

Please note foster carers who are required to attend a site will no longer require a worker permit unless:
- they need to travel from metro Melbourne to regional Victoria for foster-related duties or appointments
-they need to travel from Regional Victoria to metro Melbourne for foster-related duties or appointmentsin

Please only visit a shelter if you have a pre-arranged purpose, including attendance of vet appointments and scheduled appointments to return or pick up an animal. 

We appreciate your patience and understanding as we work through these unprecedented times. 

Grooming 

We are pleased to confirm our grooming service at Burwood East has re-opened for essential appointments from Monday 28 September.

We will be prioritising clients who had their appointments cancelled during our brief closure, but encourage bookings from anyone with a long-hair dog breed or an animal whose coat is easily matted.

Please note we will continue to operate grooming via our concierge arrangement, where dogs will be dropped off at the front doors and taken into grooming by a staff member. Groomers will then consult with owners over the telephone to discuss the client’s specific requirements.  

Due to social distancing rules we are operating our grooming service with a reduced number of staff, so we ask everyone to be patient as we work to book appointments for all our valued customers.  

Bookings are essential. Phone 9224 2222 (Burwood East) to book your appointment today! 

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above

 

Retail stores 

You can visit our online store for all your pet supply needs. 


Our physical stores at Burwood East, Peninsula and Epping are currently closed until further notice. We encourage customers to visit our online store wherever possible, with options for delivery or click-and-collect (Burwood only).  

If you are unable to utilise our online store, please call us on 9224 2222 and we will do our best to assist you while ensuring we remain COVID-safe.

 

 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.  

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs