OUR RESPONSE TO CORONAVIRUS (COVID-19)
 

In order to keep our people, animals and community safe, RSPCA Victoria is following implementing strict social distancing rules in response to COVID-19 (coronavirus). If you would like to attend an RSPCA shelter or vet clinic, you must call ahead of time and book an appointment. Please maintain 1.5 meters distance and practice good hand hygiene at all times.

We are here to support the pets and people of Victoria and appreciate your understanding as we adapt our services as the coronavirus situation continues to develop.

This page will be updated as new information becomes available

Continue scrolling down for updates on our services or click here to view a list of frequently asked questions related to COVID-19.

OUR SERVICES

 

CURRENT OPERATIONS 

Animal cruelty reports and our Inspectorate 

Our Inspectors are continuing to investigate animal cruelty reports while taking care to adhere to strict health, safety and social distancing guidelines. Please make cruelty reports via the normal channels: 

Submit an online animal cruelty report 

If you believe an animal’s life is at immediate risk, DO NOT make an online report. Please call us now on (03) 9224 2222 so an Inspector can be notified right away. 

 

Vet clinics 

RSPCA Victoria vet nurses are currently triaging calls for the clinics at Burwood and Pearcedale. Due to Social distancing requirements, instead of face-to-face appointments, nurses will collect patients upon arrival and our team of vets will consult with owners over the telephone. People are being asked to delay non-essential appointments at clinics in order to prioritise animals that require emergency or welfare care. Contactless payments are encouraged.

RSPCA Burwood East Vet Clinic – phone (03) 9224 2222 

RSPCA Pearcedale Vet Clinic – phone (03) 5978 9000 

 

Animal emergencies  

 

If your pet needs emergency care outside of our opening hours you can find a list of animal emergency centres on our website. 

 

Adoptions 

Adoptions at our Portland and Wangaratta Animal Care Centres have been temporarily suspended. All animals available for adoption will be transferred to our other sites, which will continue to operate on an adoption-by-appointment model.

Our Portland and Wangaratta facilities will remain open to the public from 10am-12pm Monday-Saturday for reclaims and surrenders-by-appointment.

To further streamline our adoption processes, we will also be implementing adoption-by-application. When browsing our available animals, there will now be an option to submit an application to adopt. Once an application has been submitted, the applicant will be contacted with information on next steps. Please note we will be unable to book adoption appointments at our metro sites unless this application has been received.

We will continue to monitor the situation closely, act on the advice of health authorities and keep our website updated with the latest information about our services.

RSPCA Burwood East 
3 Burwood Hwy 
Burwood East VIC 3151 
P: (03) 9224 2222 

RSPCA Epping Animal Welfare Facility  
20 Companion Place (formerly Pound Rd) 
Epping, VIC 3076 
P: (03) 8401 6600 

RSPCA Peninsula 
1030 Robinsons Rd 
Pearcedale VIC 3912 
P: (03) 5978 9000 

RSPCA Warrnambool  

23 Braithwaite Street 
Warrnambool VIC 3280 
P: (03) 5561 2591 

 

Foster 

Thank you for your interest in fostering an animal through RSPCA Victoria. Over the past two weeks we have been inundated with enquiries from people wanting to help, and while we are very grateful for all your support, we are not currently in a position to process new foster applications for our Burwood or Peninsula shelters.

At this point in time we anticipate applications for Burwood and Peninsula will be suspended until 20 May. We will reassess our capacity to take on new carers after this time. Please keep an eye on our website to book into upcoming webinars as they become available in the coming weeks, ensuring you only book into site sessions where you are easily able to physically access that particular shelter.

If you’ve recently registered as a new foster carer and have been booked into an orientation session, please continue through the process as you have previously been instructed. If you have registered as a new carer and have been unable to book into a session, please stand by and we will contact you with information on next steps.

We appreciate your patience and understanding as we work through these unprecedented times. 

Grooming 

We are pleased to confirm our grooming service at Burwood East will re-open for essential appointments from Tuesday 14 April. We will be prioritising clients who had their appointments cancelled during our brief closure, but encourage bookings from anyone with a long-hair dog breed or an animal whose coat is easily matted.

Please note we will continue to operate grooming via our concierge arrangement, where dogs will be dropped off at the front doors and taken into grooming by a staff member. Groomers will then consult with owners over the telephone to discuss the client’s specific requirements.

Due to social distancing rules we are operating our grooming service with a reduced number of staff, so we ask everyone to be patient as we work to book appointments for all our valued customers. 
 

Reclaimed animals 

Please contact us by telephone to discuss reclaiming an animal before coming into one of our centres. All reclaims must have an appointment time booked over the phone. Please note the contact details for our centres above

 

Retail stores 

You can visit our online store for all your pet supply needs. 

While our physical stores at Burwood East and Peninsula are currently open, we are asking our customers to visit our online store wherever possible.

If you do need to visit our retail store you will need to call the relevant site (Burwood East or Peninsula) to request access to the retail store. Please note the contact details for our centres above.

 

Surrendered animals 

We have limited capacity to accept surrendered animals and are assessing on a case-by-case basis.  We’re asking members of the public to telephone us before coming into one of our centres so that we can assess our capacity to assist. All surrenders must have an approved appointment time before coming into our centres. Please note the contact details for our centres above.  

General enquiries 

For all other enquiries please contact us on (03) 9224 2222. 

 

COVID-19 FAQs