Free pet behaviour helpline


The starting point for change

We know how much our pets mean to us and all the things we do to ensure they are happy and healthy. However, we also know looking after them isn’t always easy!

Sometimes our pets can act in ways we don’t understand or show behaviours we don’t know how to control. If you feel like you don’t know what to do or where to start, you can contact our free pet behaviour helpline.

When you book a free 20-minute video call with our knowledgeable and specialist trainers, you’ll get the starting point you need to learn why your pet is showing certain behaviours.

The session can also offer techniques, training, and ongoing resources to get you and your pet set up for success!

With flexible days and times available, the free pet behaviour helpline is perfect for those with set schedules, people who may not be able to attend an appointment in person or those who live regionally.

Book your appointment today and start the journey to a better relationship with your beloved pet.

A women on a laptop while holding a grey cat

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Meet the Team

We love meeting you and your pets!

Our experienced Pet Behaviour Helpline trainers are here to work with you as you start to address your pet’s behavioural issues. The team can recommend next steps, including further training programs if required.

RSPCA Pet Behaviourist Bianca

Bianca Nichols

  • Nationally Accredited Behaviour Trainer (Delta Institute Cert IV)
  • Cert II in Animal Studies
  • Dog Training Professional Member of The Pet Professional Guild Australia (PPGA)
  • Accredited Professional Dog Trainer Member of the Association of Pet Dog Trainers (APDT)

About Bianca

Bianca has spent the past five years working in the animal shelter environment, developing a strong foundation in animal behaviour, welfare, and handling, working closely with a wide range of dogs with varying needs.

Also passionate about education, Bianca regularly engages with students, children, and the community, delivering information on animal behaviour and responsible pet ownership.

Driven by empathy and a genuine love for animals, Bianca is dedicated to ensuring every dog has the opportunity to live a happy, healthy life. Shelter animals hold a particularly special place in her heart, and this is reflected in her own dog, Floss, a beloved Bull Arab who Bianca has proudly watched grow from an underconfident and underweight pup into a thriving, confident adult.

Floss now joins Bianca as an education dog, delighting audiences with her friendly nature, bright smile, and impressive repertoire of tricks.

Pet Behaviour Helpline trainer Emma

Emma Wyllie

  • Nationally Accredited Behaviour Trainer (Delta Institute Cert IV)
  • Cert III in Companion Animal Services
  • Cert IV in Mental Health & Peer Work
  • Dog Training Professional Member of The Pet Professional Guild Australia (PPGA)
  • Accredited Professional Dog Trainer Member of the Association of Pet Dog Trainers (APDT)
  • mindDog-approved Trainer

About Emma

Emma has over eight years of experience in animal behaviour and training, supporting dogs and cats with complex behaviour concerns.

Emma is particularly interested in the unique role of assistance animals and has pursued additional qualifications in human mental health to better support human-animal teams in this area.

Emma is committed to improving communication between people and their pets through positive training and empathetic support, prioritising the mental well-being of both pet guardians and animals.

In her home in the hills, Emma lives with her partner, an adored senior rescue golden retriever, and two affectionate Birman cats.

Testimonials

Below are just some of the success stories from the people and pets we’ve helped.

“I think this is a very helpful service, the trainer was exactly on time and very friendly.”

Pauline

“It was really helpful for a free service. It gave us a good starting point for further treatment and solutions to the behavioural issues we discussed.”

Madelyn

“It is a wonderful service, and the trainer gave great advice.”

Deb

“A great service, thank you. It is sometimes difficult to know where to go with behavioural problems, so to find this available from the RSPCA was welcome and very reassuring.”

Susan

“I think an outstanding service is offered. The consult helped me ascertain what services I needed to address the issues, and I was given a number of alternate resources to work with going forward.”

Adele