Free pet behaviour helpline


RSPCA Victoria runs a free behaviour helpline for Victorian pet owners. The service enables Victorians to get free dog or cat advice from our knowledgeable, specialist trainers to address common behaviour issues such as barking, reacting to other animals and over-excitability.

During a 20 minute video call consultation, our trainers will work with you to address the drivers of your pet’s behavioural issues and recommend positive reinforcement techniques as well as refer to more comprehensive training programs if required.

Important : This service is not for medical issues. For medical advice, please see your vet.

Book your appointment below!

Meet the Team

Liam Deans-Pope

BAnVetBioSci (Hons), Bsci (Applied Sciences)

IAABC Cetrified Dog Behaviour Consultant, IAABC Certified Shelter Behaviour – Dog

Fear-Free Certified Professional (Trainer)

Cert III in Dog Behaviour and Training (NDTF)

Liam has worked in the animal welfare industry for the over twelve years and as a behavioural trainer for the past six.

During this time, he has enjoyed the opportunity to work with a wide variety of domestic animals across Victoria in a range of roles, including an animal management officer for a local council, an assessor of retired racing Greyhounds and most recently as the senior animal trainer for a rescue organisation.

Liam feels strongly that the human animal bond is a thing to be treasured, a belief that is reflected in his commitment to scientifically validated, force-free training methods.

When not at work, Liam and his wife live in their tiny house that they share with three dogs, three cats, five chickens and a snake, all of which were adopted from a local shelter.

Emma Wyllie

Nationally Accredited Behaviour Trainer (Delta Institute Cert IV)

Cert III in Companion Animal Services

Cert IV in Mental Health & Peer Work

Dog Training Professional Member of The Pet Professional Guild Australia (PPGA)

Accredited Professional Dog Trainer Member of the Association of Pet Dog Trainers (APDT)

mindDog-approved Trainer

Emma has over eight years of experience in animal behaviour and training, supporting dogs and cats with complex behaviour concerns.

Emma is particularly interested in the unique role of assistance animals and has pursued additional qualifications in human mental health to better support human-animal teams in this area.

Emma is committed to improving communication between people and their pets through positive training and empathetic support, prioritising the mental well-being of both pet guardians and animals.

In her home in the hills, Emma lives with her partner, an adored senior rescue golden retriever, and two affectionate Birman cats.