General
Eligibility: The “Senior September” campaign is open to all pets (not just senior pets)
Appointments: All health checks and laboratory tests must be conducted by appointment only.
Services provided: The campaign includes specific laboratory tests, physical examinations, and health screenings as outlined in the campaign details. Any additional tests or treatments recommended by the veterinarian will incur additional charges.
Health and Safety
Pre-existing conditions: Owners must disclose any known pre-existing medical conditions or ongoing treatments their pet is undergoing at the time of booking the appointment.
Vaccination status: Pets must have up-to-date vaccinations as per the clinic’s requirements. Proof of vaccination may be required.
Aggressive behaviour: Pets displaying aggressive behaviour may require special handling or sedation, which may incur additional fees.
Results and follow-up
Diagnostic limitations: While the health screenings are thorough, they may not detect all possible health issues. Further diagnostic tests may be recommended based on the initial findings.
Interpretation of results: Laboratory test results will be interpreted by a qualified veterinarian. Owners will be informed of any abnormal findings and recommended next steps.
Follow-up care: Any follow-up consultations or treatments suggested as a result of the health screening are not included in the campaign and will be billed separately.
Financial
Payment: Full payment is required at the time of service. The clinic accepts various forms of payment, including cash, credit card and debit card.
Refunds and cancellations: Appointments can be cancelled or rescheduled with a minimum of 24 hours’ notice. Refunds may not be provided for cancellations made within 24 hours of the scheduled appointment time.
Privacy and data protection
Confidentiality: All personal information and medical records are kept confidential in accordance with privacy laws and the clinic’s privacy policy.
Data Use: The clinic may use de-identified (anonymous) data from the campaign for research and quality improvement purposes.
Liability
No guarantee of results: While the campaign aims to promote the health and well-being of senior pets, the clinic cannot guarantee specific outcomes or the prevention of future health issues.
Limitation of liability: The clinic and its staff are not liable for any adverse effects or outcomes resulting from the health screenings or any subsequent treatments based on the findings.
