Caring for your pets while helping all animals.
Our Burwood East vet clinic team are experts in animal health.
Holiday Health Checks – Terms and conditions
General
Eligibility: Holiday Health Checks are open to all cats and dogs.
Appointments: All health checks and laboratory tests must be conducted by appointment only.
Services provided: Health checks includes specific laboratory tests, physical examinations, and health screenings as outlined. Any additional tests or treatments recommended by the veterinarian will incur additional charges.
Health and Safety
Pre-existing conditions: Owners must disclose any known pre-existing medical conditions or ongoing treatments their pet is undergoing at the time of booking the appointment.
Vaccination status: Pets must have up-to-date vaccinations as per the clinic’s requirements. Proof of vaccination may be required.
Aggressive behaviour: Pets displaying aggressive behaviour may require special handling or sedation, which may incur additional fees.
Results and follow-up
Diagnostic limitations: While the health screenings are thorough, they may not detect all possible health issues. Further diagnostic tests may be recommended based on the initial findings.
Interpretation of results: Laboratory test results will be interpreted by a qualified veterinarian. Owners will be informed of any abnormal findings and recommended next steps.
Follow-up care: Any follow-up consultations or treatments suggested as a result of the health screening are not included in the campaign and will be billed separately.
Financial
Payment: Full payment is required at the time of service. The clinic accepts various forms of payment, including cash, credit card and debit card.
Refunds and cancellations: Appointments can be cancelled or rescheduled with a minimum of 24 hours’ notice. Refunds may not be provided for cancellations made within 24 hours of the scheduled appointment time.
Privacy and data protection
Confidentiality: All personal information and medical records are kept confidential in accordance with privacy laws and the clinic’s privacy policy.
Data Use: The clinic may use de-identified (anonymous) data from the campaign for research and quality improvement purposes.
Liability
No guarantee of results: While the campaign aims to promote the health and well-being of senior pets, the clinic cannot guarantee specific outcomes or the prevention of future health issues.
Limitation of liability: The clinic and its staff are not liable for any adverse effects or outcomes resulting from the health screenings or any subsequent treatments based on the findings.
Call now or book online
We’re here to make sure good animal care is easy to access. If there is a particular service you’re looking for, or you have any questions, please give our friendly team a call on 9224 2222.
We love talking about animals and would be happy to assist!
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